We at KOLKATA COMICS strive to give you quality product and service of your choice. However if you are not happy with the order that you have received for any reason, you can mail us at kolkatakomics@gmail.com or call us on 033 4801 7548.

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How long does it take to ship a product?

Processing of shipping requests take 1-2 days. Customer should receive the ordered products within 7-10 working days after order has been placed.  

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What is Kolkata Komics's Exchange Policy?

If you are unhappy with the condition of the product that you have received , you can request a return for it by mailing us.

Once the returned item(s) are received back, they will be checked and we will exchange/issue refund as per customer's convinience.

 

I have received a wrong/defective product. How do I proceed?

Please request a return for it by dropping a mail and mention the error or defect in your order.

Please raise a return request or inform us within 24 hours of delivery in case you have received a wrong product. Taking a video of opening the package will help in a quick resolution for damaged or defective products.

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What sort of checks do you do for Returned products?

We check products to ensure that they are unused and in the same condition as they were when they were sent out to you. All merchandise products with tags should have the brand tags intact, products with removed tags indicate usage and will not be accepted for returns.

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How long will the return process take?

Once you request a return, we will arrange for the product to be picked up from your address. This Reverse Pickup facility is only available for pin codes supported for Reverse Pickups by our courier partners. You will need to keep the product(s) packed and ready for pick-up. This process will take 7-10 working days from the date of raising the return request.

 

What if my pincode is not supported for Reverse Pickups?

We request you to self-ship the product to us. We will pay the shipping costs in case you received a wrong or defective product.

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How do I self-ship the products?

Please pack the items securely to prevent any loss or damage during transit. All items must be in unused condition with all original tags attached and packaging intact.

You can courier the product(s) using any cost-effective courier solution or post to the following address:

KOLKATA KOMICS 

ROOM NO-217,

3RD FLOOR,90/6A, M. G. ROAD

KOLKATA, PIN - 700007

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Can I get a refund in my bank account for a return?

Prepaid orders have the option of receiving refunds back to the same Bank Account, Card or Wallet from which the original payment was made. Requests for bank transfers can only be made for up to 7 days from when the return is delivered.

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Can I return some products out of a larger order?

Yes, you can return a part of an order, but any discounts, coupons, or combo offers applied on your order will not be considered when processing these returns.

 

What products cannot be returned/exchanged as per Kolkata Komics's Exchange Policy?

Any comics/graphic which has been purchased from us, have reached you without any defects and you have used it.

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Is there any limit on the number of times the same product can be returned.

Yes, the same product can not be returned more than 2 times. We reserve the right to refuse a return in case of any abuse of the Returns process.

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Can I cancel a prepaid order?

Yes, you can cancel a prepaid order. But it should be done within 24hrs after placing the order/before the product gets shipped.After any product is shipped.No order will be considered as cancelled.

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Can I get a refund for my Prepaid order if I cancel it?

Yes, we can refund your Prepaid payment on request in case you have requested to cancel your order through the previously mentioned procedure.  Refunds will be processed through the same mode of payment within 10 working days.

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If you have any further questions about the return/exchange policy then please contact us at kolkatakomics@gmail.com or call us on 0334801 7548